Return/Exchange Policy

Returns

 

* Limited Edition Items, discontinued item sales, and custom orders may not be returned.

* Shipping and handling charges are non-refundable. Nor will we pay shipping on returns of exchanges

* We strongly suggest that you insure your return items, as we cannot be responsible for or issue a refund for damaged, lost, or misdirected shipments.

* Refunds will be processed after satisfactory completion of these conditions.

You may return most new, unopened items within 30 days of delivery for full credit. (NOT INCLUDING SHIPPING)


We will cover also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


To return an item email Support@TerminusCityManagement.com to start the authorization process.

Customer Service Hours

Monday - Friday 8am-5pm EST

Please allow at least 24 business hours for a Customer Service Representative to respond to any requests you may have

 


You should expect to receive your credit within a week (or less) of us receiving the returned items.

If you have any questions about your Return/Exchange, please contact us at Support@TerminusCityManagement.com 

Customer Service Hours

Monday - Friday 8am-5pm EST

Please allow at least 24 business hours for a Customer Service Representative to respond to any requests you may have